Odom Hydrographic Systems

No Goods may be returned without prior authorization, as evidenced by a Return Authorization Number.

Contact Teledyne Odom Hydrographic, Inc. for this prior to shipment.  Once this is obtained, ship Goods with transportation and insurance prepaid in accordance with the instructions and to the address below. Failure to follow these return procedures may result in lost Goods, delays, additional service/restocking charges, warranty denial, or refusal of a shipment. The return authorization number must appear on the shipping label along with all paperwork associated with the return. We reserve the right to reject Goods returned without the correct return authorization number clearly marked on the outside of the shipping container.

1. International shipments must be also be accompanied by a Commercial Invoice. Failure to submit a completed and signed Commercial Invoice may result in delays at U.S. Customs.  Include a complete description and serial number of the unit on the Commerical Invoice.

Always include the statement "Goods of U.S. origin being returned for modification or repair.  Value for customs purposes only."

For echo sounders use the harmonized Tariff No. 9014.80.2000.

For accessories, transducers, Digibars, and all other items use harmonized Tariff No. 9014.90.0000.

It is important that you place copies of all documentation inside the box with the instrument. A copy of the Commercial Invoice should be placed on the outside of the shipping box.

2. With all returned Goods, please include a written or typed notice that indicates the nature of the problem and lists both technical and business contacts at your organization.

3. It is usually better to use one of the courier services (UPS, FedEx, DHL) rather than a consolidator.  The courier delivers door to door as opposed to an airport which normally causes delays and hidden costs.

4. Always include the full name and address.

Ship to:

 

Teledyne Odom Hydrographic, Inc.

Attention: Michael L. Evans

1450 Seaboard Avenue

Baton Rouge, Louisiana 70810-6261 USA

 

e-mail: mlevans@teledyne.com

phone: 225-769-3051

fax: 225-766-5122